Terms & Conditions

  • ONLINE BOOKING. When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email.
  • CONFIRMING YOUR BOOKING. A deposit of £175 is required at the time of booking to secure your holiday. If booking with 8 weeks of the holiday start date the full amount must be paid at the time of booking. Please note your holiday is not confirmed until you have received written confirmation from us and we reserve the right to refuse any booking before we have issued the written holiday confirmation email.  Your booking is made as a consumer and you accept that we cannot be liable for any business losses you may incur.  As soon as you receive the written confirmation email, you must check it carefully.  Any errors must be reported to us immediately.
  • HOLIDAY COST. The prices quoted are in £ sterling and for the number of days requested. Included in the price is gas, electric, fuel, bed linen, towelling robes and towels.  Prices are subject to change at any time, however once your holiday has been confirmed we will not change your holiday cost.
  • SECURITY DEPOSIT. There is a £100.00 security deposit payable with the balance of your holiday. When placing a booking this will be stated in the payments section. The cottage is inspected on your departure and the security deposit will, in most cases, be returned to you within 7-10 days of your departure. If there is any reason that we have to hold the full amount or part of the deposit we will contact you to discuss.
  • SPEC OF PROPERTY. Bespoke kitchen, luxury Egyptian cotton bedding, Farrow and Ball paint, interior design furnishings. The Boathouse has been lovingly and exclusively refurbished and designed to an extremely high and luxurious standard in 2017.
  • ALTERATIONS TO THE WEBSITE. We endeavour to ensure the information contained on the website is correct and updated immediately if anything changes.   
  • OCCUPANCY. Must not exceed TWO ADULTS. If the occupancy is breached the owner/caretaker can refuse to allow you to take possession of the property or make you leave before the end of the holiday.  If this happens we will treat your holiday as cancelled by you and you will not be entitled to a refund of monies or compensation. The property is not suitable for anyone with limited mobility due to the steps up to the front door.
  • EQUIPMENT BREAKDOWN. The Boathouse is checked prior to your arrival to ensure everything is in working order, however just like at home, equipment can break down at any time.  The boathouse generates its own power and the generator is situated outside in a wooden store building. Please report any break downs immediately to the cottage owners David & Julia 07702 488495.  We will endeavour to fix the problem as soon as we are aware, however out of hours, weekends and bank holidays it may not be possible to get a qualified engineer to the problem until the next working day.  We will not be able to offer compensation unless you have been without the facility for more than 24 hours or if it is deemed to be a user fault.
  • No WI-FI.
  • INSPECTIONS/EMERGENCY REPAIRS. We may require access to the property during your stay to carry out inspections/emergency repairs etc.  In all cases we will endeavour to inform you prior to your arrival.
  • DOGS. Strictly no dogs permitted.
  • SMOKING. It is strictly forbidden to smoke anywhere within the grounds of the boathouse including the balcony and the jetty.
  • FACILITIES. Balcony with table and seating for two. Off road parking for one car. Please be aware the driveway is concealed on a tight bend. Concrete slip way for boat access. Wooden jetty onto lake, please take great care and wear suitable footwear when using, do not use in bad weather. Log and bin store. Generator is stored in a wooden shed building. Strictly no access to the area underneath the Boathouse.
  • KEY COLLECTION.  Your property is available from 3.00pm on day of arrival and must be vacated by 10.00am on day of departure, unless otherwise stated on your holiday confirmation. In some instances we may be able to bring forward the entry time or extend the departure time, however we do require advance notice and we will only be able to confirm we are able to change the times 2 days before holiday commencement.  Keys must be returned to the key box at the property by 10am on the day of departure. It is recommended that you use the key box during your stay to ensure keys are kept safe.
  • CARE OF PROPERTY.  Our boathouse is lovingly cared for and we ask that you treat the property with respect and leave it clean and tidy.  We also ask you to keep noise levels on the balcony to a minimum. Please report any damage/breakage’s to the boathouse owner on or before departure in order for us to fix/replace these prior to the next guests coming in.  Damage/breakage’s caused through neglect may be charged for, in this case we will contact you to discuss the security deposit. See point 3 of our T&Cs.
  • COMPLAINTS. You must report immediately to the owner, whereupon, if possible, the matter will be resolved straight away.  Reporting complaints after your holiday is too late for us to rectify and properly investigate.
  • CANCELLATION. Cancellation will only be accepted if given in writing by the lead name on your holiday confirmation.  If you cancel your holiday prior to 60 days before commencement you will lose the deposit value of £175, cancellation within 60 days is 100% of the holiday cost.  We recommend you take out a suitable insurance to cover your holiday.  Please note: cancellation charges will be from the date we receive your written notice, we suggest you follow up your letter with a telephone call to prevent additional charges being incurred.
  • UTILITY SERVICES. Compensation cannot be paid for any loss of power, water, for services provided by a third party ie, if there is a power cut or a fault with their equipment.  We will endeavour to inform holidaymakers of any scheduled work we have been made aware of prior to guests arrival but in some cases we are not advised prior to the event and therefore unable to advise accordingly.